CleanSafe^® is unlike any other product on the market. Because of this it is natural to have questions. Here is a collection of questions that are consistently asked. If you have other questions, please contact us at CleanSafe^®.

1. Why do I have to treat my screen with a special cleaner and protector

2. Is it dangerous to work with liquids on screens?

3. What are aggressive, unsuitable, cleaning products and why?

4. Why is protection required?

5. Why should I use a cleansafe Cloth? Why can I not use a general microfiber cloth or a tissue?

6. How much pressure can I apply when cleaning a screen?

7. The instructions for my screen say to use a dry microfiber cloth, why do you recommend a spray?

1. Why do I have to treat my screen with a special cleaner and protector?

Almost all screens (TV/Laptop /TFT/ LCD / Plasma) are treated with coatings for picture enhancement, for better contrast, for less glare, etc. The coatings are very thin layers of plastic which are sprayed or glued to the surface. These thin layers are soft and very sensitive to the use of harsh cleaning chemicals and abrasive cloths. CleanSafe^® Screen Spray is the only tool which is safe and has been approved and/or tested by/on most brands.

2. Is it dangerous to work with liquids on screens?

The obvious answer is YES. On most flat screen TV's, laptops, and monitors, the sensitive technology is located at the bottom of the equipment. This presents a significant risk of short-circuiting if cleaning with a conductive liquid. CleanSafe^® Screen Spray has been developed to work in electronic environments and is formulated to not cause short-circuiting.

3. What are aggressive, unsuitable, cleaning products and why?

Any liquids which contain any form of alcohol, caustic liquids, high-calcium or "hard" water or any liquid that is acidic, salty or soapy are aggressive liquids and can harm the protective coatings on your screens, opticals, and CD/DVD’s. The result over time being: hairline cracking, discoloring, or holes in the top layers of the protective surface. This damage to your screens results in reduced performance: rendering colors inaccurately, becoming dull, visible scratches, etc. Damages that are permanent and irreversible.

4. Why is protection required?

TV's, laptops, and monitors are shipped from the manufacturer with protective coatings. These coatings are soft and very sensitive to damages. Over time, screens collect dust, particulate, fingerprints, and other substances found in the household environment.

All of these present risks to the quality of the performance of the device. Even perspiration on hands, for example, can damage the screens similar to how aggressive cleaners can. As screens become dirty they attract more dust due to static influences.

By protecting your screen with CleanSafe^® Screen Spray the screens will resist attracting dust due to it's anti-static properties, and will provide a safeguard against daily contact. Regular use allows this protection to continue as well as enhancing the performance of the device.

An increasing number of manufacturers use CleanSafe^® Screen Spray in their factories to clean screens and protect them prior to shipping their equipment to customers. CleanSafe® Screen Spray is the only product worldwide which has an effective, invisible (using nano-technology) protection layer. This layer is extremely thin, virtually invisible, yet can still be felt when the screen is touched.

5. Why should I use a CleanSafe^® Cloth? Why can I not use a general microfiber cloth or a tissue?

Coated screens are soft and sensitive to damages. Very small dust particles, including chalk can damage your screen beyond repair.

Microfiber cloths are made to optimally collect dust and dirt. The collected material is trapped within the fibers of the cloth and increases the risk of damages. Microfiber cloths are not designed to apply a liquid to a surface, they are designed to remove a liquid from a surface. Microfiber cloths not only prevent proper application of the protection layer, but in some cases can actually remove the existing protective layer. We recommend not using them.

Tissues are made out of paper and other potentially abrasive materials and pose a high risk for coated screens. The human body has a much stronger protective layer than that of a computer or television screen. What is acceptable for one could easily damage the other.

For these reasons, only CleanSafe^® Cloth should be used with CleanSafe^® Screen Spray to clean and protect screens. It took three years to develop a cloth that would clean properly and apply, not remove, the CleanSafe^® nano layer of protection.

6. How much pressure can I apply when cleaning a screen?

In order to clean a screen and minimize the risk of damage to the device, a minimal amount of pressure should be applied. The harder one pushes, the higher the risk to damage a screen. The underlying structure of these screens is such that hard pushing can result in irreversible damages.

By utilizing CleanSafe^® Screen Spray and CleanSafe^® Cloth the need to apply pressure is virtually eliminated. If marks or stains on the screen do not come off using normal cleaning directions, CleanSafe^® suggests cleaning the affected area with a circular motion.

7. The instructions for my screen say to use a dry microfiber cloth, why do you recommend a spray?

Manufacturers encourage the use of a dry cloth in order to discourage the use of aggressive commercial cleaning products that can short-circuit the device or damage the protective coatings. They recommend a microfiber cloth as these cloths have proven to be very effective at removing dust and dirt with a minimum of pressure.

While both of these comments are correct, the issue still remains that these cloths and the dirt and dust that get trapped within their fibers can cause significant damage to the screen and the protective coatings that have been applied to it.

The safest cleaning method available is using a combination of CleanSafe^® Screen Spray and CleanSafe^® Cloth. Both of these products have been specifically designed to properly apply a protective coating while cleaning screens to protect one’s device and investment.